| Action plan | Date & Time | Actioned by | Check | Comment |
| Start an event Log | ¨ | |||
| How was it determined that backup or restore was not completed successfully? | ¨ | |||
| Review all related back-up event log files | ¨ | |||
| Determine if: Back-up was initiated and did not complete or no back-up initiated | ¨ | |||
| Determine if the failure to back-up or restore is a “one-off” likely due to an interruption in process, or if the failure is likely to re-occur | ¨ | |||
| AWL to implement recovery plan | ¨ | |||
| Update SM8 management | ¨ |
| Recover Plan | Date & Time | Actioned by | Check | Comment |
| Establish cause of back-up or restore failure | ¨ | |||
| Identified critical activities that may be disrupted or affected by the bug | ¨ | |||
| Implement any update or patch to application in UAT environment to rectify problem | ¨ | |||
| Test changes in UAT upgrade | ¨ | |||
| Update the BCP and BP as may be required | ¨ | |||
| Promote changes to production environment | ¨ | |||
| Convey to all stakeholder | ¨ |
