A Hosted Services Agreements is entered into with each Client identifying the terms and responsibilities of the parties: Refer: SaaS_Agreement_Sm8rtHealth_Template v24082022.docx These fundamental principals are determined in the Agreement as a matter of course to protect the integrity of the Application for both the Clients and ourselves.
A Mutual Non-Disclosure Agreements is entered into with the Client and Sm8rtHealth to protect intellectual property and confidentiality
Access to Sm8rtHealth technology through either the sandbox, development or Client partitioned domains an only is only provided once Sm8rtHealth Access Control Policy is completed. Refer: Sm8rtHealth_ACCESS_CONTROL
Sm8rtHealth LLP provides access to MantisHub ticketing system to monitor and control Client maintenance and development requests.
Documents that may be created in the course of business, will be versioned and published in electronic form and shared through a shared, secure DropBox folder. Confidential documents will be password protected.
Release notes are provided with each software update, upon release identify the MantisHub tickets resolved.
