| Business Continuity Planning | is a process that helps develop a plan document to manage the risks to a business, ensuring that it can operate to the extent required in the event of a crisis/disaster. |
| Business Continuity Plan | is a document containing all of the information required to ensure that your business is able to resume critical business activities should a crisis/disaster occur. |
| Business Impact Analysis | is the process of gathering information to determine basic recovery requirements for your key business activities in the event of a crisis/disaster. |
| Key business activities | are those activities essential to deliver outputs and achievement of business objectives. |
| Recovery Time Objective (RTO) | is the maximum acceptable delay between the interruption of service and restoration of service. This objective determines what is considered an acceptable time window when SM8 service is unavailable and is defined by the SM8 service level agreements. |
| Recover Point Objective (RPO) | is the maximum acceptable amount of time since the last data recovery point. This objective determines what is considered an acceptable loss of data between the last recovery point and the interruption of service and is defined by the organization. |
| Risk Management | is the process of defining and analysing risks, and then deciding on the appropriate course of action to minimise these risks, whilst still achieving business goals. |
